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Terms & Conditions

TERMS AND CONDITIONS OF SALE OF GOODS

1.All quotations are subject to manufacturers price increases and availability of stock. 2. A minimum of 20% deposit is required on placement of order. 3. All goods remain the property of the Vendor until they are paid for in full. 4. Goods will be ordered from the specifications on the sales invoice, the purchaser is required to make sure that they are correct. 5. The vendor is not liable for any changes or delays in supply of goods due to circumstances beyond their reasonable control. Delivery times and dates are estimates only and may be subject to change. 6. All good must be paid for in full, within 7 days of notification that the purchasers order is complete and ready for delivery or collection. 7. 48 hours notice is required for collection of goods. 8. The purchaser must inspect all items at the time of delivery or collection and sign the delivery docket. Damage claims must be made within 24hrs of delivery. The purchaser will accept all risk to goods on collection.

RETURNS

1.In accordance with the consumer protection laws of Western Australia 1300 30 40 54. The vendor is not required to provide a refund or replacement if the purchaser makes a wrong selection or changes their mind; the purchaser can choose a refund or exchange only if an item has a MAJOR problem. If the problem is NOT MAJOR, the vendor will repair the item or will compensate the purchaser for any loss in value. 2.           In the event that the Vendor chooses to replace goods whereby the purchaser has made a wrong selection or changed their mind, the purchaser will be charged a 20% handling fee for all goods returned. No refunds are given on returned goods. Goods must be returned within 14 days. 3.The vendor takes no responsibility for damage or costs incurred to the purchaser due to the assembly, installation or operation of the goods. 4. A credit will only be processed after it has been approved by management. A cheque or direct debit will be processed after credit is approved by management and may take up to seven working days to process. 5. Goods must be returned in resalable condition. Goods must not have been installed or used. 6. Goods must be in original packaging or boxes and in resellable condition. No opened, damaged, wet or sandy boxes will be accepted. 7. Please be advised that products that are faulty or damaged prior to installation must not be installed. 8.    No credit will be given on tiles or grout returned, no tiles are guaranteed against crazing and no responsibility is accepted for quantity estimates given by the vendor, on site measurements are required.

LAYBY CONDITIONS

1.All conditions of sale apply as above. 2. All laybys must be finalised within 90 days from placement of order unless special arrangements are arranged with the Vendor in writing. 3. At least one payment must be made every 4 weeks commencing from the order date. 4. The vendor reserves the right to cancel any lay-by if regular monthly payments are not adhered to and if the vendor has difficulty contacting the buyer. Please contact the vendor if you are having difficulty meeting your payments so that other arrangement can be made. N.B Upon cancellation the layby deposit and all instalments paid are non-refundable and the vendor reserves the right to resell all goods.

Warranty Claims

1. The original invoice must be provided by the purchaser as proof of purchase. 2.The warranty is void should any defects occur as a result of misuse, negligence, imprudent cleaning or accidental damage. 3. Defects which occur due to faulty workmanship or materials carry the statutory 12 months warranty, along with any other warranties offered by the respective suppliers. 4. We recommend that products be installed by a licenced plumber to avoid any warranty claim issues.

For more information please contact us.